Goodwill Letters Quiz

What is the definition of a goodwill letter?

• A goodwill letter is a written request to a creditor or collection agency asking for a credit limit increase.

• A goodwill letter is a written request to a creditor or collection agency asking them to remove a negative entry from your credit report as a gesture of goodwill.

• A goodwill letter is a written request to a creditor or collection agency asking for a loan.

• A goodwill letter is a written request to a creditor or collection agency asking for a lower interest rate.

What is the purpose of a goodwill letter?

• To apply for a loan.

• To request a credit limit increase.

• To request removal of negative information from a credit report.

• To dispute a credit card charge.

Which of the following is not a component of a goodwill letter? a) Introduction b) Body c) Conclusion d) Subject line

• e) Signature

• f) Greeting

• g) Closing

• d

True or False: Goodwill letters are used to express gratitude and maintain a positive relationship with the recipient.

• False

• Goodwill letters are used to express anger and maintain a negative relationship with the recipient.

• Goodwill letters are used to express indifference and maintain a neutral relationship with the recipient.

• True

What is one tip for writing an effective goodwill letter?

• Blame others for any mistakes or misunderstandings.

• Express genuine remorse and take responsibility for any mistakes or misunderstandings.

• Use formal language and avoid showing any emotion.

• Avoid expressing any remorse or taking responsibility.

Which of the following is an example of a situation where a goodwill letter can be used? a) Requesting a refund b) Apologizing for a mistake c) Applying for a job d) None of the above

• a

• c

• d

• b

What should be included in the introduction of a goodwill letter?

• Formal salutation, apology statement, request for forgiveness

• Detailed explanation of the situation, personal anecdotes, closing statement

• Direct request for financial assistance, explanation of financial hardship, closing salutation

• Polite greeting, purpose explanation, gratitude expression

True or False: Goodwill letters are only used in personal relationships, not in business.

• False

• True

• Goodwill letters are not used in any type of relationship.

• Goodwill letters are only used in business relationships, not in personal.

What is one component of the body of a goodwill letter?

• Ignoring the issue

• Expressing remorse or apologizing

• Blaming others

• Offering a solution

What is one tip for writing an effective subject line for a goodwill letter?

• Be specific and concise

• Include multiple topics

• Make it lengthy

• Use vague language