EMET

Why e-mail communication is very important in our routines?

• We rarely meet customer face to face

• Nowadays e-mail communication has become very effective

• I can reach out to a client very quickly

• All the above

CC means

Pict out the correct ones (Multiple options)

• Subject line should create interst

• Subject line can be a paragraph

• Subject line should be always bold

• Subject line should be crisp and short with in the scope

You are writing a mail to a client called Dhanush. What will be the perfect way to address him?

• Hi Dhan

• Dear Dhanu

• Dear Mr. Dhanush

• Dear Dude

You are sending a mail to Mr. Bharath, with pdf attachment of a life insurance quote taken for him. What could be the appropriate name for the attached file?

• Life Insurance Quote.pdf

• Quotation.pdf

• Quote_Bharath.pdf

• document.pdf

Why e-mail etiquette is very important?

• I am representing a company

• I am responsible for my actions

• Professionalism is required

• All of the above

What is the advantage of following proper e-mail etiquette in my work?

• It builds trust

• Customer relationship

• Both are right

• It builds trust only

E-Mail is a reflection on : (Multiple answers)

• Myself

• My Company

• My Client

• My attitude

• My qualification

What is the best way to start the e-mail, after addressing the client? (Multiple answers)

• Greeting from Aionion

• Wising you and your family <Festival name>

• "Coming to the point"

• None of the above

What is the best and appropriate word used to address a irate client? (Multiple Answers)

• I am not responsible

• Please call the other number

• I regret

• I apologize