Studio 0.3.1.MC Conflict Resolution

What is the first step when trying to resolve a conflict?

• Yelling

• Communication

• Compromise

When you are trying to solve a conflict, what should you do instead of placing blame on someone else?

• Use an I statement telling them how their actions affected you

• tell them everything that they need to do differently

• Tell the teacher they are impossible to work with.

Why is it important to make agreements about deadlines with the project BEFORE  you start? 

• Agreements or norms will make it easier to talk about expectations if someone is not doing their part

• When group members don't do their part you will have an excuse to make them leave the group.

• Group members will be sure to get all their work done on time.

Why is it important to keep your cool in a conflict situation?

• So that you are more likely to be heard and to be able to hear the other person

• So that you can save your energy for other things you'd rather do.

• So that you can talk bad about the other person behind their back without looking like a jerk.

If you list facts in a situation, you can ....

• see the other person's perspective

• 
  

  clear up any miscommunications

• organize your thoughts

• All of these

When dealing with conflict resolution, you need to .....

• 
  

  stay calm, be understanding and make them listen to you

• be understanding and and make sure that you are getting the most out of the compromise

• stay calm, be understanding and try to come up with a solution that works with both of you.

Why is it important to understand the other person's perspective in conflict resolution?

• It helps in finding a mutually beneficial solution

• It allows you to prove the other person wrong

• It helps in escalating the conflict

What is the role of effective communication in conflict resolution?

• It helps in understanding each other's perspectives and finding common ground

• It leads to blaming and escalating the conflict

• It ensures that one person gets their way

How can listing facts help in resolving a conflict?

• It allows you to see the situation from the other person's perspective

• It helps in clarifying any misunderstandings

• It helps in organizing your thoughts and arguments