Business communication

Choose the correct words or phrases to complete this telephone conversation:

Anne: Peter, I've got the details about the break in. I think we'd better get a letter off to the insurance company today.

Peter: OK, _______ on a second - I'll just get the file.

• wait

• stay

• hang

• sit

Anne: _______?

• Ready

• Steady

• Set

• Really

Peter: Yes, fire away.

Anne: Now, the date of the break-in was the thirteenth.

Peter: Sorry, _______ the thirtieth?

• was that

• I repeat

• did you speak

• is

Anne: No, the thirteenth. And you've got the list of what was stolen, haven't you?

Peter: Yes - the two Macs, the scanner, and the laser printer. Is that _______?

• a lot

• everything

• finished

• any

Anne: No, _______ one more thing. They took the portable phone as well.

Peter: Ah yes.

• I say

• there's

• it is

• I speak

Anne: It all comes to $6,961.

Peter: Uh huh. And can you _______ me the police number?

• tell

• say

• speak

• answer

Anne: Yes, it's 33982775. I've got all the original invoices if they query anything.

Peter: Right. I'll send off the claim today. Could we just _______ over that again?

• repeat

• see

• run

• jump

Anne: _______.

• Probably

• Definitely

• Certainly

• Equally

Peter: The break-in was on the thirteenth and we're claiming $6,961 for the Macs, the scanner, the laser printer, and the phone. And the police number is 33982775. _______ it?

• Are they

• Is that

• Have I

• All

Anne: Yes, that's _______.

• that

• the lot

• it all

• every