Conflict Management Vocab Review/Quiz

What is conflict?

• A. A disagreement through which parties involved perceive a threat to their needs, interests, and concerns

• B. The ability to perform an action or the possession of control or influence over others

• C. A positive mindset of which disputing parties take efforts to build or maintain a healthy relationship with each other

• D. A set of characteristics and qualities which distinguish an individual

What is trust?

• A. A disagreement through which parties involved perceive a threat to their needs, interests, and concerns

• B. The ability to perform an action or the possession of control or influence over others

• C. A belief in someone's ability and reliability

• D. A set of characteristics and qualities which distinguish an individual

What is a conflict management style?

• A. A disagreement through which parties involved perceive a threat to their needs, interests, and concerns

• B. The ability to perform an action or the possession of control or influence over others

• C. An individual's preferred way to respond to conflict

• D. A set of characteristics and qualities which distinguish an individual

What is reframing?

• A. A disagreement through which parties involved perceive a threat to their needs, interests, and concerns

• B. The ability to perform an action or the possession of control or influence over others

• C. Expressing something in a different way without changing the meaning

• D. A set of characteristics and qualities which distinguish an individual

What is a mediator?

• A. A disagreement through which parties involved perceive a threat to their needs, interests, and concerns

• B. The ability to perform an action or the possession of control or influence over others

• C. A third party who helps conflicting parties clarify the situation and decide on a solution

• D. A given authority who hears all sides of a case and makes a final decision based on the information gathered

What is the meaning of conflict resolution?

• A. The process of resolving disputes or disagreements between individuals or groups

• B. The ability to perform an action or the possession of control or influence over others

• C. A positive mindset of which disputing parties take efforts to build or maintain a healthy relationship with each other

• D. A set of characteristics and qualities which distinguish an individual

What is negotiation?

• A. A disagreement through which parties involved perceive a threat to their needs, interests, and concerns

• B. The ability to perform an action or the possession of control or influence over others

• C. The process of discussing issues between two or more parties with the aim of reaching an agreement

• D. A set of characteristics and qualities which distinguish an individual

What is collaboration?

• A. A disagreement through which parties involved perceive a threat to their needs, interests, and concerns

• B. The ability to perform an action or the possession of control or influence over others

• C. Working together with others to achieve a common goal

• D. A set of characteristics and qualities which distinguish an individual

What is assertiveness?

• A. A disagreement through which parties involved perceive a threat to their needs, interests, and concerns

• B. The ability to perform an action or the possession of control or influence over others

• C. Expressing one's needs, desires, and opinions in a direct and honest manner

• D. A set of characteristics and qualities which distinguish an individual

What is empathy?

• A. A disagreement through which parties involved perceive a threat to their needs, interests, and concerns

• B. The ability to perform an action or the possession of control or influence over others

• C. Understanding and sharing the feelings, thoughts, and experiences of others

• D. A set of characteristics and qualities which distinguish an individual