What is troubleshooting?

• Troubleshooting is an approach to locate the cause of faults in a computer system.

• Troubleshooting involves randomly changing computer settings.

• Troubleshooting is a type of software.

• Troubleshooting is unrelated to computer systems.

Why is knowledge of computer concepts important for a computer technician?

• The approach to solving a problem may rely heavily on the technician's own knowledge.

• Computer concepts have no relevance to a computer technician's job.

• Technicians should rely on online resources for all information.

• Technicians are not expected to have any computer knowledge.

What is preventive maintenance?

• Preventive maintenance is the regular and systematic inspection, cleaning, and replacement of worn parts.

• Preventive maintenance involves replacing parts only when they fail.

• Preventive maintenance is unrelated to computer systems.

• Preventive maintenance is only about software updates.

What is the purpose of backing up data?

• Backing up data is creating a copy of data on an external media to prevent data loss.

• Data backup is done to save space on the computer.

• Data backup is unnecessary in modern computer systems.

• Backing up data is a way to permanently delete data.

What should you do if you are unsure whether a backup has been done?

• Continue with troubleshooting activities on a client's computer.

• Halt all troubleshooting activities until the backup status is confirmed.

• Ignore the backup status and proceed with maintenance.

• Inform the client and proceed as usual.

Why is it important to remove dust from the power supply during hardware maintenance?

• To improve the aesthetics of the computer.

• To prevent overheating and ensure proper functioning.

• Dust in the power supply doesn't affect performance.

• Dust removal is unnecessary in hardware maintenance.

All are examples of Software Maintenance, except:

• Review and check security updates.

• Scan hard drives.

• Remove dust from fans.

• Update anti-virus files.

True or False: A device exposed to a dusty environment site would need more maintenance as compared to an office environment.

• True

• False

True or False: High-traffic networks would require more extensive scanning and removal of malicious software and unwanted files.

• True

• False

Why is preventive maintenance done?

• To save money and time

• To prevent failure of parts, materials, and systems.

• To ensure minimal system failure.

• All of the Above.