Troubleshooting and Computer Maintenance Quiz

Why is it important to document computer issues when troubleshooting?

• To keep track of which hardware may be prone to issues and need replacement.

• It's not necessary to document computer issues.

• Documenting issues doesn't provide any benefits.

• Documenting issues helps with gaming performance.

What are some effects of viruses on a computer?

• Corrupt files, slow down computer speed, cause the system to hang frequently, delete or hide various files.

• Viruses have no impact on computer performance.

• Viruses only affect software, not hardware.

• Viruses make your computer run faster.

How can viruses be spread?

• Through infected CDs, DVDs, email, browsing infected sites, and downloading files from the internet.

• Viruses can only be spread via physical contact with other computers.

• Viruses are transmitted through computer peripherals.

• Viruses are not contagious.

What are some indicators that a hard drive may be bad?

• Errors when reading, copying, moving, or deleting data on the computer

• Extremely slow system

• Random error or computer randomly boots

• All of the above.

What does a S.M.A.R.T. error indicate?

• A predictive indicator that there will be a drive failure

• It stands for "System Maintenance And Repair Tool."

• It's an error related to display settings.

• S.M.A.R.T. errors are unrelated to computer hardware.

What is recommended if the computer power supply is no longer usable?

• Replace it

• Continue using it as long as it works.

• It's not necessary to replace the power supply.

• Use an external power source.

What are some indicators that a computer's memory may be bad?

• The computer does not boot, and a beeping sound is heard.

• Random computer crashes causing the Blue Screen of Death (BSOD).

• Computer randomly reboots; Windows or other program installation failure.

• All of the above.

What software program can be used to test computer memory on Windows 7 and Windows 10?

• Windows Memory Diagnostic Tools

• Microsoft Office Suite

• Adobe Photoshop

• Internet Explorer

What should you check physically on the computer motherboard to identify issues?

• Check for the presence of bulged or blown capacitors.

• Look for missing icons on the desktop.

• Examine the keyboard for stuck keys.

• Monitor the CPU temperature.

What should you do if it is determined that the motherboard or CPU can no longer be used?

• Replace the motherboard and CPU.

• Continue using them despite issues.

• Throw them away in the trash.

• Sell them to a recycling center.