Workplace Communication

Which genre of workplace communication is the oldest and most formal?

• Letter

• Memo

• Email

• Report

What is the main advantage of using email over memos in workplace communication?

• Emails are more formal

• Emails are shorter

• Emails are handwritten

• Emails are more professional

What are the two most important elements to consider in technical communication?

• Audience and Purpose

• Tone and Style

• Grammar and Spelling

• Length and Format

Which strategy should be used when writing a complaint letter?

• Friendly and professional

• Firm and formal

• Threatening and demanding

• Casual and informal

What should be included in the introduction of a workplace communication?

• Detailed explanation of the problem

• Contact information

• Purpose and topic clarification

• Thanking the reader

Why is it important to review the context in workplace communication?

• To show off your knowledge

• To remind the reader of the situation

• To confuse the reader

• To make the communication longer

Which strategy should be followed when organizing paragraphs in workplace communication?

• Intro, Narration, Petition, and Justification

• Conclusion, Introduction, Body, and Summary

• Background, Analysis, Conclusion, and Recommendation

• Problem, Solution, Evaluation, and Conclusion

What is the recommended length for paragraphs in workplace communication?

• Less than 8 lines

• More than 10 lines

• Exactly 5 lines

• No specific length requirement

Which element should be included in the conclusion of workplace communication?

• Weak ending

• Clear expectations and contact information

• Detailed explanation of the problem

• Additional information

What is the target audience for this quiz?

• Grade 9 students

• College professors

• Business executives

• Medical professionals