quiz 5 hospitality technolog

Role of foodservice

• ·      It is difficult to imagine food service without some form of IT

• ·      IT should be adapted to the specifics of the business.

• ·      Foodservice systems assist businesses in creating value for all stakeholders

Point of sale systems (POS)

• ·      software systems that allow retail organizations, including restaurants, to manage the selling process, including ordering and transaction completion

• ·      POS = software

• ·      POS can be installed in a variety of dedicated hardware (including mobile devices)

• ·      It is difficult to imagine food service without some form of IT

what are the characteristics of a POS system

• ·      Designed to withstand a tough and dynamic working environment

• ·      Have a touch screen interface, therefore limiting the number and type of input devices

• ·      Are spill-resistant

• ·      Can connect to the internet or other networked hardware

functions of a POS system?

• taking accurate orders and conveying the orders to the back-of-the-house

•     Facilitate all aspects of transaction management.

  Process payments, including tipping

• ·      Allow to modify pricing of various menu items quickly and efficiently.

• ·      Equipped to accept multiple types of payment.

• ·      Accept payments offline even during times of internet outages.

more functions of a pos system: Management of team members

• ·      Equipped with ways to reflect the dynamics of the workforce.

• ·      The billing system should be able to integrate every fulfillment channel

• ·      Having handheld terminals

  ·      Set up logins for individual team members.

•   Allow team members to seamlessly input information for orders fulfilled in-store, takeout, curbside pickup, or for pickup by delivery drivers.

additional functions of a POS system: analytics, marketing, and reporting

• ·      Respond to high-value consumers with incentives, rewards, and offers

• ·      Identify and reward the highly loyal consumers

• ·      reporting

functions of POS: management of customer service

• ·      Analyze customer mix

• ·      Facilitate onboarding consumers

• ·      Focus on loyalty and value

• ·      Set up logins for individual team members.

What type of tasks do robots in the kitchen primarily handle?

• • A) Complex culinary presentations.

  
  

• • B) Repetitive tasks related to food preparation.

  
  

• • C) Handling customer complaints.

  
  

• • D) Decision-making on menu items.

  
  

other functions of a pos system:

• ·      Dining room management integration (building dynamic floor plans, etc)

• ·      Advanced transactions (split checks in any proportion, etc)

• ·      Advanced analytics (reports to be run by different areas of the restaurant or revenue centers, etc)

• ·      Set up contactless service

  ·      Enhanced security

• ·      Cloud based hosting and subscription models

  ·      Integration with other systems

Other foodservice systems: Reservation Systems

• ·      Are software designed to manage reservations for dining rooms in restaurants

  ·      Features for customers

• ·      Frictionless booking

  ·      Mobile booking

• ·      Exclusive experiences

  ·      Integration with other platforms

• ·      Features for restaurants

  ·      Effective dining room management

• ·      Integration with POS

  ·      Cross-platform integration

  ·     Competitive pricing