Formative Assessment
Quiz
•
Other
•
12th Grade
•
Practice Problem
•
Easy
SM Conde
Used 2+ times
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12 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Showing of respect or politeness in one's attitude and behaviour towards others.
courtesy
tact
diplomacy
self-discipline
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Skill and sensitivity in dealing with others or with difficult issues
courtesy
tact
diplomacy
self-discipline
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Dealing people with discretion; building relationships and bridging gaps between the customer and the company
courtesy
tact
diplomacy
self-discipline
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How do you handle complaints?
Listen-Apologize-Solution-Thank
Listen-Apologize-Solve-Thank
Listen-Acknowledge-Solve-Thank
Listen-Acknowledge-Solution-Thanks
5.
OPEN ENDED QUESTION
30 sec • 1 pt
List 3 common ways on how customer give complaints.
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6.
OPEN ENDED QUESTION
30 sec • 1 pt
What is the difference between personal skills and personal qualities?
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7.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
Which of the following are examples of personal skills?
foreign language
numeracy
sense of humor
working under pressure
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