Communication 111 Exam #1 Review

What is the definition of interpersonal communication?

• The process of expressing, interpreting, and coordinating meanings to meet social goals

• The process of expressing, interpreting, and coordinating meanings to meet personal goals

• The process of expressing, interpreting, and coordinating meanings to meet academic goals

• The process of expressing, interpreting, and coordinating meanings to meet financial goals

What is the definition of conflict?

• An expressed struggle between at least two independent parties

• An expressed struggle between at least two interdependent parties

• An expressed struggle between at least two unrelated parties

• An expressed struggle between at least two opposing parties

Which of the following is an element of conflict?

• Unexpressed struggle

• Independence

• Compatible goals

• Lack of interference

What is emotional intelligence?

• The ability to recognize emotional states in others

• The ability to manage emotions in ourselves and our relationships

• The ability to motivate action based on emotional states

• All of the above

Which of the following is a behavior that operationalizes emotional intelligence?

• Naming emotional states

• Recognizing others' emotional states

• Articulating emotional responses appropriately

• All of the above

What is destructive conflict?

• When all parties are satisfied with the outcomes of a conflict

• When all parties are dissatisfied with the outcomes of a conflict

• When all parties believe they have won because of the conflict

• When all parties believe they have lost because of the conflict

What are the 4 Horsemen of conflict?

• Criticizing, Defensiveness, Stonewalling, Contempt

• Criticizing, Defensiveness, Ignoring, Contempt

• Criticizing, Avoidance, Stonewalling, Contempt

• Criticizing, Defensiveness, Stonewalling, Dismissiveness

What is 'I' language-owning?

• A statement that uses a first-person pronoun

• A statement that uses a second-person pronoun

• A statement that uses a third-person pronoun

• A statement that uses a fourth-person pronoun

Which of the following is a characteristic of Gibb's supportive climate?

• Evaluation

• Certainty

• Strategy

• Empathy

What is active perception?

• Historical reception of stimuli

• A process of selecting, organizing, and interpreting information

• A process of passively receiving information

• A process of ignoring information