AR Quiz

How many rounds of OV questions can we ask when we need to determine account ownership?

• 2

• 3

• 1

• 8

We compare two accounts by inserting the Target account ID into the Requester's account CT (compare tab).

• TRUE

• FALSE

In Lost account cases, we can perform Ownership verfication, if the Compare Tab indicates a red risk?

• Yes, we have to investigate further

• No, we have to assign to BOT Reject - Phishing

• Yes, if we have a Device ID and private IP match

• No, we have to suspend the account

When handling a Lost/Compromised account, the ticket needs to first interact with the Lost Account Check Bot?

• TRUE

• FALSE

If a Requester account was ever compromised in the past and is requesting a Lost account, we:

• can help him recover the Target account if the CT is good.

• can help him recover a Target account if he passes OV.

• cannot help him recover the Target account from this Requester account.

The players account was recovered twice during this year after being compromised, can the player recover the account for the third time this year?

• YES

• NO

You have a yellow risk case where there is a match in devices and IPs. The player provided a receipt from 2018, but the account has purchases from 2016. We can recover this account

• TRUE

• FALSE

We can lock compromised accounts if:

• Account protection is enabled on the account

• we find conflicting sessions in the sessions tab

• the player claims that his account is hacked

• If the player is using VPN

If a player does not pass Ownership verification, we have to:

• Ban his account for phishing

• Lock the account permanently

• Suspened his account temporarily

• Reject the player with BOT Reject - Phishing

If the CT is showing yellow risk, what do we need to have in order to be able to recover the account? (multiple correct answers)

• matching IPs

• matching devices

• matching cities

• oldest receipt (if it's a paying account)

• any receipt (if it's a paying account)