Computer Troubleshooting

What is the easiest first step you should take when troubleshooting a computer issue?

• Replace the hardware component

• Update the device drivers

• Restart the device

• Check connections and cables

What are some common hardware issues that can occur?

• software compatibility issues

• network connectivity problems

• keyboard malfunction

• overheating, power supply failure, hard drive failure, RAM failure, motherboard failure, and graphics card failure

What is the best method for troubleshooting and fixing a software problem?

• Delete the software and reinstall it

• Restart the computer

• Identify the problem, reproduce the problem, gather information, analyze the information, generate hypotheses, test the hypotheses, resolve the problem, verify the solution, and document the solution.

• Ignore the problem and hope it goes away

Which is an example of potential software issues?

• Program crashes and slow performance

• Screen flickering

• Slow Internet connection

• Overheating

What should you do if your printer is not printing properly?

• Check paper, ink, and connections; restart printer and computer; clear printer queue

• Check power source; replace printer cable; update printer firmware

• Restart computer; use a different program; check fans

• Replace ink cartridge; try different ethernet cable; try again later

How can you troubleshoot a slow internet connection?

• 1. Check your internet speed using an online speed test.

  2. Restart your modem and router.

  3. Move closer to your Wi-Fi router or connect to a wired connection.

  4. Check for any software or firmware updates for your modem and router.

  5. Clear your browser cache and cookies.

  6. Disable any unnecessary background applications or downloads. 7. Scan your device for malware or viruses.
  8. Contact your internet service provider

• 3. Restart your computer.

• 1. Upgrade your internet plan to a higher speed.

• 2. Use a different web browser.

What are some common peripheral issues that can occur?

• connectivity problems, driver conflicts, hardware malfunctions, compatibility issues

• power failures

• software glitches

• user errors

What should you do if your computer is not recognizing a USB device?

• Check the USB connection, trying different USB ports, restart the computer

• Delete all files on the USB device

• Install a new operating system

• Unplug and plug in the graphics card

What should you do if you are unable to connect to a website?

• Restart computer, contact website support, switch to a different browser

• Check internet connection, refresh page, clear browser cache, try again

What is the first thing should try if a program you are using freezes?

• Press Ctrl+Alt+Delete to open Task Manager and end the unresponsive program

• Restart the computer

• Check for overheating

• Run a virus scan