Emergency Dispatch Certification Quiz 1 (real world)

During a school trip, Sophia, Abigail, and Kai witnessed an accident and called emergency services. When possible, emergency telecommunicators should always ask the caller for permission before providing Pre-Arrival Instructions.

• True

• False

Avery, James, and Henry notice heavy, black smoke coming from the window of a nearby building while walking to school. What is the most appropriate fire/rescue call classification for this case?

• Alarms

• Outside Fire

• Smoke Investigation (Outside)

• Structure Fire

Olivia, a college student, calls the campus health center and reports that she doesn't feel well. She explains that she feels nauseated and has some chest pain. What is the most appropriate medical call classification for this case?

• Abdominal Pain/Problems

• Cardiac Arrest or Respiratory Arrest/Death

• Chest Pain/Chest Discomfort (Non-Traumatic)

• Sick Person (Specific Diagnosis)

When faced with an ethical dilemma in the communication center, Rohan, an ETC, should FIRST:

• Ask his coworker Aria for help.

• Consult his or her attorney.

• Follow established protocol, procedure, and policy.

• Follow his or her instincts.

During a software development project, Daniel, Aria, and Anika are discussing a development approach called TDD. What does the acronym TDD stand for?

• Telecommunications device for the deaf

• Telecommunicator dial-up dispatch

• Text-to-dispatch data

• Total disaster danger

When Zoe, an emergency telecommunicator, is communicating with a caller suffering from hallucinations or delusions, she should challenge the caller's false assertions and beliefs.

• True

• False

Harper, Lily, and Anika were discussing the reasons behind the dramatic increase in the total number of emergency calls in recent years. They came up with the following possible reasons:

• More teen drivers than ever before.

• Wake-effect collisions.

• Wireless technology.

• An increase in workplace accidents.

During a phone call with her friend Nora, Mia wants to reduce the negative effect of call-processing gaps. One of the best techniques for her to do this is to:

• Ask Nora to tell her what's going on now.

• Tell Nora what she is doing and why.

• Pretend the gaps don't exist-Nora won't be concerned if Mia's not.

• Fill the gaps with casual conversation.

During a joint emergency response operation, Isla, Oliver, and Aria, who belong to different agencies, are struggling with interagency communication (interoperability). This tends to be inefficient and ineffective:

• Without standardized cross-agency rules and procedures for radio use.

• Without the most expensive radio equipment currently available.

• When all involved agencies use an agreed upon system of communication.

• When information is broadcast in short segments with breaks between them.

When Avery has to prepare for an important exam, move to a new apartment, and deal with a family emergency all at once, she is experiencing:

• Burnout.

• Overload.

• Stress.

• Underload.