*CEL - Blue Chip Final Assessment Review 4/25/2024

Annual Partnership

• Is a benefit to the Partnership Group only

• Is a part of the Certificate Program

• Is exclusive to MGM Partnership

• Is a benefit to the land-based property’s Loyalty program

Which of these are not services by Casino?

• Partnership Group bookings with a land base casino host

• Groups more than 25 Staterooms

• Certificate events with hosts

What is a Certificate Event

• Shoreside casino marketing team hosts these. They are held once a year at land bases properties

• Are annual partnerships hosted onboard the CEL ships

• Events held by shoreside casino marketing team throughout the year at land-based partnership properties

• Are large events that takes place on CEL Ships where the sole purpose is to reconnect & celebrate

CCTO

• Is the code we use to create a Casino Access ticket for the reservation

• Is often confused with CTTO= Create Ticket to Offer

• is Casino Special Service Code

When remarking a CC booking you are required to include the following

• Diatary request

• YBD / YPO Amounts

• Upgrade Category if any

• Offer Code

• Guest Dob

The most important part after completing the comped booking is redemption. Do you agree? What information do you need?

• Yes, to prevent a guest from using it again we have to redeem in BCCMS. We need Ship/Sail Date/Booking no and Legasuite initials

• No, I skip it all the time, but if I had to do it, I add Ship/Sail Date/Booking No

• Yes, we need to let the TA's know that the we got to the offer first. We need guest name/dob and tel no

A guest is worried he might not have enough money to play in the Casino, and he doesn't want to carry a lot of cash. What do you tell him?

• He is allowed to bring cash or gold to exchange

• He can establish a line of credit for 10,000 USD or more

• He can wire money directly to the Casino

• He can ask for a line of credit for 7,500

COMP BASED ON PLAY

Theo - ​ (a)  

Actual ​ (b)  

• 20%
• 10%
• 15%
• 30%

Select the offer combination(s) that CAN be applied to the same reservation. (Select all that apply)

• 24CRM201 &24CRM205

• 24CRB101 & 23CRA101

• 23CIS101 & 23CIS101

• 23CIS102 & 23OMS102

We can assist TP to redeem offer for their guest using Partnership offer.

• TRUE

• FALSE