Empathy

Which one should NOT be the interviewee if your target user is children.

• Parents

• Children

• Doctor

• Teacher

Which one of the followings the recomended creativity tool in the emphaty phase?

• Fish Bone Diagram

• Comparison table

• Perceptual Map

• Emphaty Map

Emphaty is the _________ phase in the Design Thinking Process

• 1st

• 2nd

• 3rd

• 4th

Which one is NOT the importance of emphaty

• Help us to build better relationship

• Help us have better and meaningful conversation

• Help us to connect people at higher level

• Help us to get promoted quickly

Usually to maximised our insight usually we will apply _________

• Mix Method

• Quantitative method

• Qualitative method

Which of the statement show emphaty

• "I understand your frustration but there is nothing we can do"

• "It must be hard trying to stick to a budget"

• I understand your frustration, I try to stick to a budget at home as well"

• "Dont you plan ahead before signing to a service"

Sympathy and emphaty are the same expression?

• True

• False

Ali: Hi, how are you Mia?

Mia: Hi, I worried for my exams!

Ali: Me too, even I am worried!

What is this act called?

• Emphaty

• Sympathy

• Compassion

If a person is worried and another person comes and he also start to worried.

What is this known as?

• Empathy

• Sympathy

• Compassion

Which of the following terms refers to our capacity to put ourselves in another person's shoes and feel what they feel?

• Sympathy

• Empathy

• Compassion

• Altruism