Business Communication Quiz

He is not.... ...to come to the phone right now.

• available

• positive

• possible

• necessary

Which of the following is used to ask about the purpose of phone calls?

• What is it in regard to?

• Who would you like to speak to?

• All of them

• How can I help you?

Refreshments include:

• coffee, fruit, sandwiches

• conference room, tables, chairs

• chair, secretary, participants

• memos, handouts, minutes

To show your total disagreement with someone or to something, you could use the expression:

• I'm in favor of that.

• I'm against that because....

• I'm not totally convinced. because...

• I see what you're saying but...

To ask participants for their opinions, the chairperson can say:

• I'd like to get your feedback on...

• What are your thoughts about ...?

• What are your views on...?

• All of them

Which one should be the first part of a business letter?

• Closing

• Heading

• Salutation

• Signature

Which is not a part to a business letter?

• Signature

• Indenting

• Inside Address...

• Salutation

The expression" Would you be interested in going to see..." is used to:

• say what's going on and what's available.

• invite someone to do something.

• responds to an invitation.

• state preferences

Which of the following can be used to get the name of the caller?

• Would you mind if I use your phone?

• I'd like to speak to...

• May I ask who's calling?

• Could you tell him that I called?

Which of the following expressions can NOT be used to give suggestions

• I suggest...

• We should...

• Let me introduce you to...

• Why don't we...?