Initial Baseline Assessment

How do you find 1% of any number?

• Multiply by 100

• Add 100

• Divide by 100

• Subtract 100

• PASS

DLG has a network of 12 Regional Offices and 75% of them answer their phones within the set time. What is 75% of 12?

• 9

• 8

• 10

• 7

• PASS

The average claim for a repair at DLG LAST year was £895. This has increased to an average of £995. What has been the percentage increase in the cost of the average repair?

• 9.6%

• 21.6%

• 12.2%

• 11.17%

• PASS

You note that DLG received 96 POSITIVE reviews last month. You check this month and that has increased by 25%. What is 96 increased by 25%?

• 120

• 116

• 118

• 132

• PASS

You provide an invoice for a customer for £300 which includes VAT at 20%. The customer calls requesting the price EXCLUDING the VAT. What do you say?

• £250

• £225

• £240

• £270

• PASS