3rd summative grade 9 first quarter

What is the first step in the process improvement procedure?

• Identifying the current process

• Analyzing data

• Implementing changes

• Monitoring effectiveness

What should you do if you want to make a computer faster through process improvement?

• Document procedures

• Communicate changes

• Review and update procedures

• All of the above

Which of the following is a key performance indicator (KPI) for computer system servicing?

• Number of workstations in the office

• Response time

• Office lighting

• Document holder type

What is the consequence of not following process improvement procedures?

• Increased customer satisfaction

• Reduced data loss

• Damaged hardware

• Improved performance

In computer workstation ergonomics, what is the ideal angle for your elbows when sitting at the desk?

• 45 degrees

• 90 degrees

• 120 degrees

• 180 degrees

How should you adjust your chair if your feet don't touch the floor while using the computer?

• Use a taller chair

• Use a footrest

• Bend your knees more

• Sit on a cushion

Where should the computer screen be placed to avoid strain?

• Above eye level

• At eye level

• Below eye level

• It doesn't matter

What is the recommended typing speed to avoid problems?

• 5,000-7,000 keystrokes per hour

• 10,000-12,000 keystrokes per hour

• 15,000-17,000 keystrokes per hour

• 20,000-22,000 keystrokes per hour

What is one way to avoid glare and reflections on your computer screen?

• Increase the screen brightness

• Use a screen protector

• Try different lighting conditions

• Keep the screen near a bright window

When using a mouse, how should your elbow be positioned?

• Straight

• Bent at a right angle

• Elevated

• Close to your body