Unit 1 & 2 Review

Emotional intelligence can best be described as the ability to

• recognize and manage emotions in ourselves and others

• respond in a calm manner to emotional situations.

• come up with rational solutions to our emotional problems.

• interact with others in a highly emptional way.

In your new job, you encounter an unhappy customer who yells at you. Immediately, you realize that anger is welling up inside you. This realization demonstrates

• self-management.

• self-awareness.

• social awareness.

• relationship management.

When you are angry about something and control your temper, you are demonstrating

• social awareness.

• self-awareness.

• relationship management.

• self-management.

A person's cognitive ability is their ability to

• communicate fluently.

• hear and respond.

• learn and understand.

• listen attentively.

Emotional intelligence is especially important today because

• collaboration is becoming a standard method of achieving business goals.

• our culture is more respectful, relaxed and free.

• people need to interact in more secure business environments.

• everyone can be a world traveler and see other cultures.

When we face difficult people, emotional intelligence helps us

• control someone else's emotions.

• see the reasons people behave the way they do.

• stand our ground and not give in.

• respond on the same negative level as them.

What should employees rely on to make decisions about situations that are not covered by a rule or an office policy?

• Opinions of coworkers

• What everyone else does

• Personal code of ethics

• Local an state laws

Why is it important to evaluate your behavior on a regular basis?

• To teach others how to act

• To develop original excuses

• To decide if your actions were noticed

• To learn from your mistakes

Communicating positively with individuals who are different from you can provide you with

• new perspectives and ideas about life.

• reinforced stereotypes and generalizations.

• automatic understanding of other cultures.

• feelings of distrust toward other people.

Positive communication allows people from different backgrounds to

• avoid each other.

• build respect for one another.

• argue about their ideology.

• foster hatred toward each other.