Nords qa

Can we do an advance exchange without the cx having a system failure?

• YES

• NO

Can a Gift with purchase be refunded for system failure?

• YES

• NO

If a GWP arrives defective what we need to do?

• We need to issue a transfer to the beauty dept since they handle this type of cases

• We issue a task to nord offline requesting the refund

What is a price match?

• Price matches are if the request is
  made at the time of purchase

• Price match are if the request is made
  after time of purchase.

Tags

CCSS.RI.4.3

CCSS.RI.4.5

CCSS.RI.5.3

CCSS.RI.5.5

CCSS.RI.6.3

What is a price adjustment?

• Price Adjustments are if the request is made
  after time of purchase.

• Price adjustment are if the request is
  made at the time of purchase

Tags

CCSS.RI.4.5

CCSS.RI.5.3

CCSS.RI.5.5

CCSS.RI.6.3

CCSS.RI.6.5

We can issue price adjustment with?

• Vendors website
  N.com
  14 Retail Stores

• All the vendors
  N.com
  20 Retail Stores

• Vendors website
  N.com
  17 Retail Stores

how many days does a store holds back an item?

• 5

• 7 calendar days

• 3 to 5 business days

• 5 calendar days

Tags

CCSS.4.MD.A.2

Do we need to educate on the steps for a return label when we have a [return an item] interaction? Meaning not only educating in the TF but educating the cx that they can do it themselves

• yes

• no

Can we do NPR reversal when an order was payed with Apple Pay, Afterpay, PayPal, Notes or only a Gift Card?

• no

• yes

Purchases made from 10/16/23 to 12/24/23 can be returned to Nordstrom Rack or Nordstrom stores until 1/15/24, or 30 days after in-store purchase, or 40 days after online purchase—whichever is later.

• TRUE

• FALSE

Tags

CCSS.RI.4.3

CCSS.RI.5.3

CCSS.RI.5.5

CCSS.RI.6.3

CCSS.RI.6.5