Preventive Maintenance and Troubleshooting Quiz

Why is preventive maintenance important for personal computers?

• To increase the lifespan of the computer

• To improve the performance of the computer

• To prevent hardware failures

• All of the above

What are some components that should be inspected for dust and damage during preventive maintenance?

• CPU heat sink and fan assembly

• RAM modules

• Storage devices

• All of the above

What is the purpose of cleaning the outside of a computer case?

• To improve the appearance of the computer

• To prevent dust from entering the computer

• To reduce the cooling of components

• To increase the speed of the computer

What should be done to verify that installed software is current during preventive maintenance?

• Review and install security, software, and driver updates

• Update virus definition files and scan for viruses

• Remove unwanted or unused programs

• All of the above

What is the first step in the troubleshooting process?

• Identify the problem

• Establish a theory of probable cause

• Test the theory to determine the cause

• Establish a plan of action to resolve the problem

What are some common hardware problems that can occur in PCs?

• Storage device problems

• Motherboard and internal component problems

• Power supply problems

• All of the above

What are personal reference tools that can be used during troubleshooting?

• Troubleshooting guides

• Manufacturer manuals

• Quick reference guides

• All of the above

What are some internet reference tools that can be used during troubleshooting?

• Internet search engines

• News groups

• Manufacturer FAQs

• All of the above

What is the purpose of documenting findings, actions, and outcomes during troubleshooting?

• To keep a record of the troubleshooting process

• To avoid repeating steps

• To determine what needs to be done next

• All of the above

What is the purpose of the lab 'Using a Multimeter and a Power Supply Tester'?

• To learn how to use and handle a multimeter and a power supply tester

• To diagnose the cause of various hardware problems

• To troubleshoot computer components and peripherals

• To verify full functionality and implement preventive measures