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Preventive Maintenance and Troubleshooting Quiz

Authored by Hwei-Hsin Jang

Computers

12th Grade

Used 2+ times

Preventive Maintenance and Troubleshooting Quiz
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is preventive maintenance important for personal computers?

To increase the lifespan of the computer

To improve the performance of the computer

To prevent hardware failures

All of the above

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are some components that should be inspected for dust and damage during preventive maintenance?

CPU heat sink and fan assembly

RAM modules

Storage devices

All of the above

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of cleaning the outside of a computer case?

To improve the appearance of the computer

To prevent dust from entering the computer

To reduce the cooling of components

To increase the speed of the computer

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should be done to verify that installed software is current during preventive maintenance?

Review and install security, software, and driver updates

Update virus definition files and scan for viruses

Remove unwanted or unused programs

All of the above

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the first step in the troubleshooting process?

Identify the problem

Establish a theory of probable cause

Test the theory to determine the cause

Establish a plan of action to resolve the problem

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are some common hardware problems that can occur in PCs?

Storage device problems

Motherboard and internal component problems

Power supply problems

All of the above

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are personal reference tools that can be used during troubleshooting?

Troubleshooting guides

Manufacturer manuals

Quick reference guides

All of the above

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