Ro Med ops Quiz

Which are the tasks that the Patient Advocates can be assigned?

• • Pharmacy Change Request Verbal

  • External Pharmacy Status Check

  • External Pharmacy Search

• • Other Non-Clinical Task

  • Patient Docs

  • Prior Authorization Status Update

• • One-Time Refill Request

  • Patient Info Update

  • Diagnostic Lab Order

Reorder the following

• Ask the provider to resubmit for Ozempic

• "Ozempic is covered without a PA/ Ozempic covered, no PA required"

• TE: *update - Approved No PA Needed

Patient Advocates act as of ​ (a)   a patient’s collaborative Care Team and the “first responders” for all Care Center messages.​ ​

• a non-clinical arm
• a guide hand
• an assistant

Types of messages you CAN respond to

• Seek support updating their selfie photo/government issued id photo

• Asks for a provider reassignment

• Have questions or comments about side effects

• requesting changes to an active/approved TR

What is the task that we use for NY patients workflow?

If the pharmacy is asking for providers clarification, who we do assign the task to?

• Register Nurse

• Provider

Which patients do we escalate to the Search and Rescue Team?

• VIP patients

• In house patients

• Cash pay patients

• escalated patients

• All of the above

If a patient wants to re-enter the program after canceling, they will need to complete...

if you see a check in visit summary in a message thread we can...

• Leave the message open and create a task

• Reassign it to a scheduled provider

• leave it to the RN to respond it

If patient reported side effects we created the task for?

• RN

• Provider