Group 6 Quiz

What is the name of the company in the video ?

• BTS company

• ABC company

• ACB company

• CBA company

After Emily answered the phone, Emily asked?

• Who are you?

• Who's this?

• How my i assist you?

• Anything I can help?

Which words are appropriate to say when hanging up the phone ?

Who is Emily's boss?

• Mr. Smooth

• Mr.Smith

• Mr. Sam Smith

• Mr. Smoothies

Ja'far: Good moorning. Administrator MP Unesa, ....?

Nadia: Can I speak to Mr. Guntur, Please?

Ja'far: Yes. Wait a moment.

which one is suitable to complete the points above?

• Help me please

• could you possibly help me?

• May I help you

• Can I take a message

If you get a call from an unknown number and it sounds formal, what do you ask first?

• why are you calling?

• To whom am I speaking?

• Who am I speaking with?

• What do you need?

How to start a formal conversation over the phone?

Procedures for asking who is calling, except...

• Hello Annisa, where are you?

• Who am I talking to?

• Sorry, who is this with?