DECA - Business Management and Administration Exam // Practice 3

When customers have a negative experience with a business, they are likely to

• A. do nothing.

• B. tell their family and friends about it.

• C. contact the owner or manager.

• D. give the business one more chance.

When an existing customer's contact information changes, what should a company do?

• A. Enter the customer's contact information in a new database

• B. Add the customer's record in the employee directory

• C. Create a new record that contains the customer's changes

• D. Update the customer's record in the company database

If a business wants to send a mailing to customers in specific geographic regions, it should set the database query to sort its customer information by

• A. sales volume.

• B. name.

• C. state.

• D. street number.

If Delia needs to determine the dollar amount of office supplies that her company purchases from the XRT Company each month, she should review

• A. customer invoices.

• B. production status reports.

• C. sales reports.

• D. accounts-payable records.

Economic factors that businesses generally examine when conducting an environmental scan include

• A. demographics, new laws, and social trends.

• B. inflation, investor confidence, and interest rates.

• C. investor confidence, demographics, and new laws.

• D. inflation, investor confidence, and demographics.

A benefit of using project management software is that it

• A. provides job training for team members.

• B. eliminates computer coding problems.

• C. reduces the need to monitor costs.

• D. creates a variety of evaluative reports.

A company switched to a new database, but only the IT professionals in charge of the change were aware of it until it had already occurred. The company failed to

• A. communicate data change.

• B. adapt to new technology.

• C. attend to industry trends.

• D. track changes in data.

What project-planning tool helps businesses effectively plan and use time?

• A. Schedules

• B. Objectives

• C. Guidelines

• D. Policies

A type of security problem that involves deceiving or cheating a business out of money or property is

• A. pilferage.

• B. burglary.

• C. fraud.

• D. robbery.

The process of converting resources into goods and services is called

• A. marketing.

• B. entrepreneurship.

• C. production.

• D. refinement.