H&T Exam Review

Which of the following is one way that the Airline Deregulation Act of 1978 affected the travel and tourism industry?

• It made travel more affordable to customers.

• It made travel more expensive for customers.

• It changed requirements for in-flight beverage offerings.

• It changed laws regarding international travel.

Which of the following provides the best example of a situation which would have a negative impact on the international economy?

• A bacterial overflow forces the closing of beaches along the Atlantic coast.

• A fire causes the temporary closing of an attraction in a major tourist destination.

• A hurricane causes damage and loss of power to a beach town in the Panhandle.

• A pandemic forces the cancellation of air travel from the United States to Africa.

How might an earthquake affect the hospitality and tourism industry?

• Increased military and law enforcement in the area would increase the demand for hotel rooms.

• It would have no effect because natural disasters rarely discourage travelers from visiting an area.

• The industry would suffer because people would be less likely to travel to unsafe areas.

• It would likely expand awareness of a destination due to increased media coverage of the area.

Jamie prefers a job that brings a consistent paycheck each week so she can manage her budget carefully. Which of the following is she most likely to consider the greatest disadvantage to working in the hospitality and tourism industry?

• Many jobs in the industry require customer service and interaction.

• Many jobs in the industry offer employment on a seasonal basis.

• Some jobs in the industry have starting salaries on the low side.

• Some jobs in the industry may require employees to relocate.

Which of the following jobs might be found in the restaurant, food, and beverage sector of the hospitality and tourism industry?

• Dining room manager

• Director of housekeeping

• Ride operations manager

• Tour and ticket reservationist

Time-consuming startup demands are one of the disadvantages of a:

• limited liability company

• partnership

• corporation

• sole proprietorship

In the hospitality and tourism industry, upgrades are:

• areas that are off limits to guests such as managerial offices or staff room areas

• when guests are offered a better room, seat, or situation than what they booked

• reasons to visit an area such as attractions, restaurants, and hotels in a specific region

• when more rooms, seats, or tickets than available are booked to offset guests who do not show up

Which organization should a high school student consider joining to better prepare for leadership roles and entrepreneurial opportunities in hospitality, finance, marketing, and management?

• CLIA

• RHA

• UNWTO

• DECA

Todd is a recent hotel management program graduate. Networking is beneficial to because it might help him to:

• advertise his products and services to increase revenue

• explore other job opportunities in the hospitality industry

• earn best practices from more experienced professionals

• share his best practices with others in the industry

Which of the following is the BEST example of an employee demonstrating the hospitality attitude of acceptance of responsibility?

• An employee at a hotel apologizes to a couple assigned to the wrong type of room and fixes the problem, even though it wasn't his mistake.

• An employee at a hotel spends time talking with guests about their hobbies and interests, and suggests appropriate options for them in the local area.

• An employee at a popular restaurant removes his facial piercings and covers his tattoos during his weekly shifts as a server.

• An employee at a restaurant always makes sure to smile at all customers as she passes tables, not only the ones who have been assigned to her.