MA 213 Final Exam

Do we route emergency calls immediately to the physician?

• false

• true

which 5 Cs of communication is used when one is being respectful?

• conciseness

• courtesy

• clarity

• incorrectness

• consideration

when do we offer to call a patient's back during a phone call?

• When the patient asks for a call back
• When there are long holding wait times

• When we need to gather more information or provide further assistance that cannot be resolved immediately.
• When we need to confirm the patient's contact information

define time-specified scheduling

• Method of scheduling tasks based on specific dates
• Method of scheduling tasks based on random intervals
• Method of scheduling tasks based on priority
• where patients arrive at regular specific time intervals

what can be a symptom, patients experience when blood sugar fall too low?

• confusion

• chest pain, shortness of breath, rapid heartbeat
• blurred vision, increased thirst, frequent urination
• headache, nausea, fatigue

define itinerary

• A collection of photographs
• A map of a city
• A list of ingredients for a recipe
• A detailed travel plan

what is another term for e-scheduling?

• virtual scheduling
• online scheduling
• digital scheduling
• electronic scheduling

define agenda

• A type of clothing
• A list or plan of things to be done or discussed at a meeting or event.
• A type of fruit
• A type of car

define tickler file

• A tickler file is a system for organizing and reminding oneself of recipes.
• A reminder file

• A tickler file is a file used to store tickling jokes.
• A tickler file is a type of musical instrument.

define open-hours scheduling

• first come, first serve

• Managing employee work shifts
• Determining the best time to open a business
• Creating a schedule for when a business is closed