CH2. trends in the hospitality industry BTS1 - voc1

My expectations for this hotel were to find ...

• a musty pillow

• surroundings

• a paradisiac view

• shortcomings

a synonym for fraud ...

• scam
• honesty
• disappointment

Choisissez LA réponse FAUSSE

• deception = déception

• disappointed = déçu

• scam = anarque

• expectations= attentes

What best describes this FAKE ad? (fausse pub)

• It's a misleading picture

• It's a picture of the pool

• It's a picture of the surroundings

Compenser en anglais (2 answers!)

• compensate

• make up for

• make up

• give up

Lettre de doléances en anglais

• Letter of doleances

• letter of complaint

• letter of plaint

"être en service" in English?

• on duty

• be busy

• be all business

• be on a business trip

Select the shortcomings a client may experience during the breakfast service:

• no warm water

• a musty pillow

• a dirty table

• moldy jam (confiture)

"shortcomings", in French?

• venir petit

• ne pas être là

• lacunes

select all the synonyms for "beautiful"

• gorgeous

• disgusting

• dilapidated

• messy