Information Technology

Communication is more than just talking face to face?

• True

• False

What is Body Language?

• Your words say one thing but your body language say another.

• Postures, gestures, and facial expressions.

• The exchange of information through the use of words.

• Speak from your point of view

Good listening skills include what?

• Smiling and waving at people

• Writing in slang.

• Yelling loud at people

• None the above.

The exchange of information through the use of words or actions i

• Active listening

• Body language

• Communication

• Aggressive

Which of the following is considered a listening skill?

• Thinking before you speak

• Paying attention

• Writing clear, simple statements

Two types of communication are:

• Verbs and Nouns

• Verbal and information

• Happy and sad

• Verbal and non-verbal

An example of verbal communication is:

• Phone conversation

• Posture

• Eye contact

• Writing an email

Which of the following is a barrier to communication?

• Message is not clear

• Not listening

• Lack of language skills

• All of the above

Which is NOT important in effective communication?

• Wearing a red tie

• Making eye contact

• Using appropriate body language

• Using the appropriate tone

A good, clear speaker…

• Understands what he/she wants to say

• Considers the audience and the setting

• Checks to assure understanding, and listens to responses

• All of the above