Customer Obsession

What elements does 'Customer Obsession' focus on?

• Value & Innovate

• Value & Delight

• Consult & Transform

What does 'Customer Obsession' value depict?

• Focus on the things we can do everyday to consistently provide great experiences.

• Focus on the things we can do during client visits to consistently provide great experiences.

• Focus on the things we can do for our new team members to provide valuable experiences.

Identify the philosophy that Customer Obsession thrives on:

• Keeping processes simple for the customer; and intermittently improving things for creating long lasting experiences.

• Creating complex, but robust mechanism to create lasting customer relationship

• Keeping things simple for the customer; and continuously improving things for creating long lasting experiences.

Which of the following explanation aligns with the below Customer Obsession indicator? Indicator - We create a clear and authentic brand promise.

• If we want our employees to love our brand, we have to live our VWITS brand and we differentiate value add and non-value add activities clearly.

• If we want our customers to love our brand, we have to live our VWITS brand and we differentiate value add and experiences to customers clearly.

• If we want our customers to love our brand, we need to have substantial knowledge about our VWITS products and we combine value add and experiences to customers clearly.

Which of the below VW group essentials aligns with Customer Obsession?

• We break new ground

• We not Me

• Proud of the work we do

Pick the closest words/phrases resonating with Customer Obsession.

• Technology Consulting

• Absolute Responsibility

• Great Experiences

We selectively put our customers and their needs at the center of all decisions.

• True

• False

Answer explanation

We put customers at the center of all decisions.

Partially focus on the things we do every day to consistently provide great experiences.

• True

• False

Answer explanation

Focus on the things we do every day to consistently provide great experiences.

Driving digitization and technology consulting is an integral aspect of Customer Obsession

• True

• False

Answer explanation

Driving digitization and technology consulting is an integral aspect of Technology Leadership.

Fill in the blank with the correct option stated below – Customer obsession is a state of _______ on creating a better customer experience from the customer's perspective.