Chapter 3: Decision Making

The first step in making a decision is to: 

• A. Brainstorm possible solution
• B. State the problem or situation

• C. Consider the consequences
• D. Evaluate the decision

The process of making a choice or solving a problem.

• Decision Making

• Experience

• Integrity

• Values

1. ________ are decision made in routine, repetitive, well-structured situations through the use of predetermined decision rules.

• A. Programmed decisions

• B. Non-programmed decisions

• C. Decision making

• D. Complicated decision

A manager must _________ in order to determine whether any errors occurred or has been made.

• A. evaluate decision

• B. develop alternatives

• C. implement decisions

• D. define the problem

___________ is the process of suggestion as many choices as possible without any evaluation.

• A. Problem

• B. Risk

• C. Brainstorming

• D. Synergy

The benefits of employee involvement are:

• A lower number of generated solutions and its quality

• Better evaluation of alternatives, decision-making quality, and commitment

• Minimized workplace conflict

• Better team dynamics and faster decision-making process

Which of the following is a strategy for responsible decision making?

• Listing alternative decisions

• Procrastination

• Impulse decisions

• Doing it on your own

How many steps are in the decision making process?

• Eight

• Seven

• Six

• Five

Which of the following is NOT a step in the decision making process?

• Seeking help every time

• Gathering information

• Defining the problem

• Taking action

True or false: The decision-making process is used only for big, important decisions.

• True

• False