Counter Station Exam

starts when the guest reaches the counter and ends when the guest receives all the items ordered. It indicates the total time the guest and cashier transact business

• Service time
• Wait time
• Turnaround Time

• Food Serving Time

The standard turnaround time is?

• 65 seconds

• 90 seconds

• 120 seconds

• 4 minutes

It is defined as the ratio, in percentage, of services that the process is producing and what it is designed to do, in terms of Transaction Count.

• Take Out Ratio

• POS Utilization

• SOK Utilization

• Dine-in Ratio

Cashier's Responsibility

• Conducts guest relations through correct order taking, correct punching of products in the POS and, efficient receiving of guest’s payment.

• Fulfills orders through correct assembly of hot foods

• Fulfills orders through correct assembly of drinks and soft serve items, and proper issuance of condiments and utensils

• Completes the customer journey through proper dispatching of order

Assembler's Responsibility

• Conducts guest relations through correct order taking, correct punching of products in the POS and, efficient receiving of guest’s payment.

• Fulfills orders through correct assembly of hot foods

• Fulfills orders through correct assembly of drinks and soft serve items, and proper issuance of condiments and utensils

• Completes the customer journey through proper dispatching of order

Dispatcher's Responsibility

• Conducts guest relations through correct order taking, correct punching of products in the POS and, efficient receiving of guest’s payment.

• Fulfills orders through correct assembly of hot foods

• Fulfills orders through correct assembly of drinks and soft serve items, and proper issuance of condiments and utensils

• Completes the customer journey through proper dispatching of order

Table in the counter that holds the POS and also serves as assembly table

• Assembly Table

• Hot Foods Assembly Area

• Claim Area

• Countertop

This is given to guests to serve as their reference for when to claim their orders

• Counter Buzzer

• Pending Number

• Order Number

• Claim Number

This area helps improve the customer experience of take out guests by creating an organized area with seats for them to stay at before claiming their orders

• Claim Area

• Waiting Area

• Dining Area

• Lobby

It is an additional platform away from the counter for customers to place their orders and pay

• Mobile App

• Self Order Kiosk

• Take Out Booth

• Point of Sale