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FOO MIXED

Authored by Liah Kamis

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University

FOO MIXED
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14 questions

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1.

CATEGORIZE QUESTION

3 mins • 1 pt

Organize the descriptions into the right accommodation types

Groups:

(a) Bed & Breakfast Inns

,

(b) Hostels

,

(c) Motels

,

(d) Service Apartments

Provide long term or permanent accomodation

Provide services similar to commercial hotels

Host stays in the premises

For students and young adults

Shared facilities like bathroom, kitchen pantry

Small accommodation located near highways

Overnight lodging in a private home

Caters to travellers on the road and require overnight shelter

2.

CATEGORIZE QUESTION

3 mins • 1 pt

Organize the descriptions into the right type of room discrepancies

Groups:

(a) Skipper

,

(b) Sleeper

,

(c) Sleepout

Account settled to City Ledger and guest is contacted in writing

Vacant room believed to be occupied

Room was not checked out in PMS

Credit card has exceeded its limits

Room is occupied and paid for

Could be away for overnight trips in the neighbouring countries

Guest is not sleeping in the room

Can be due to short stay situations

No alternative modes of payment were received

Credit card provided was invalid

Could be staying at a friend's place

Registration card is still in bucket

Reinstated room account but cashier forgot to checkout

Guest left room without paying

3.

REORDER QUESTION

1 min • 1 pt

After issuing the key card, what are the steps of Rooming a Guest ?

Present Room facilities

Give directions to the room

Offer services

Leave and follow up

Escort guest to their room

4.

MATCH QUESTION

1 min • 1 pt

Match the following descriptions to the correct type of hotels

Conference Hotel

Majestic facades with intricate detailing and colonial ambience

Airport Hotel

Smaller sized hotels with uniquely designed interiors

Boutique Hotel

Comprehensive facilities, have more than 500 rooms with larger public areas

Resort Hotel

Destination within a destination, provide extensive F&B options and wide range of leisure activities

Heritage Hotel

Different room sale structure (hourly, half day rates available)

5.

MATCH QUESTION

1 min • 1 pt

Match the following descriptions to the correct type of hotels

Economy

Located in downtown and business districts and known as transient hotel.

Casino Hotel

Minimal amenities , focus around price and value. Popular with families with children and bus tour groups

Commercial

Home-away- from home. Appeals to vacationing families who wants privacy and convenience.

All-Suite

Luxurious guestrooms and F&B operations and attract guests by promoting gaming and headliner entertainment

6.

CATEGORIZE QUESTION

3 mins • 1 pt

Match the following descriptions to the correct Levels of Keys

Groups:

(a) Pass Key

,

(b) Master Key

,

(c) Grand Master

,

(d) Great Grand Master

But Does not open double locked doors

Open all rooms on a specific floor but cannot open double locked rooms

including double locked rooms

Opens all rooms in a hotel

also known as Floor Master

also known as Submaster key

Open few rooms within a section of the floor and cannot open double locked rooms

Opens all doors in a hotel

7.

MATCH QUESTION

1 min • 1 pt

Match the following descriptions to the correct type of job redesign methods

Enlarged

Addition of tasks that are of similar responsibilities

Enriched

Addition of more demanding tasks or tasks that require additional training

Reconfigured

Shifting of tasks, duties and responsibilities amongst jobs to align with organisational goals

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