Ch. 3 Interpersonal Skills

Act of concentrating on the person talking and acknowledging what one has heard.

• passive listening
• inattentive listening
• distracted listening
• active listening

Series of actions people use to exchange ideas, thoughts, feelings, and information.

• conversation
• communication process

• transportation
• isolation

Hiding or not clearly stating needs, wants, and feelings.

• Assertive

• Aggressive

• Active

• Passive

Making demands of and insulting others.

• passive aggressive

• assertive

• passive

• aggressive

Using techniques that do not clearly state needs, wants, and feelings to make demands of and insult others.

• passive

• passive aggressive

• assertive

• aggressive

Words that explain how the speaker feels without judging the receiver.

• negotiation

• compromise

• I-statements

• You statements

Clearly stating needs, wants, and feelings.

• verbal communication
• ineffective communication
• assertive

• nonverbal communication

Use of body language, tone and volume of voice, and other wordless signals to send a message.

• verbal communication
• written communication
• visual communication
• nonverbal communication

Use of words, spoken or written, to send a message.

• transportation
• language
• cooking
• verbal communication

Constructive response to a message.

• negotiation

• mediation

• feedback

• compromise