Topic 3 practice

What is the definition of conflict?

• A clash between two or more parties

• A matter or situation that is considered harmful or unpleasant

• A breakdown in trust and communication

• A disagreement over opposite opinions

What is the definition of a problem?

• A clash between two or more parties

• A matter or situation that is considered harmful or unpleasant

• A breakdown in trust and communication

• A disagreement over opposite opinions

How can conflict in a clinical setting be described?

• A clash between two or more parties

• A matter or situation that is considered harmful or unpleasant

• A breakdown in trust and communication

• A disagreement over opposite opinions

Who can conflicts arise with in healthcare?

• Patients and families only

• Physician colleagues and other healthcare professionals only

• Administrators and other healthcare professionals only

• All of the above

What are the main sources of conflict?

• Interpersonal relationships, Information, Interests, Organizational structures and role, Values and beliefs

• Communication breakdown, Disagreements over treatment, Parents 'micro-managing', Unrealistic demands and/or expectations

• Electronic Health Records (EHRs), Telemedicine, Secure Messaging, Health Information Exchanges (HIEs)

• Dominating, Obliging, Avoiding, Compromising, Integrating

What is the most commonly cited cause of conflict?

• Communication breakdown

• Disagreements over treatment

• Parents 'micro-managing'

• Unrealistic demands and/or expectations

What are conflict management styles dependent on?

• The situation and the participants

• The level of conflict

• The location of the conflict

• The time of the conflict

How many conflict management styles have been identified?

• Two

• Three

• Four

• Five

What is the style of conflict management that involves forcing one's own way?

• Dominating

• Obliging

• Avoiding

• Compromising

What is the style of conflict management that involves giving in to the other party's wishes?

• Dominating

• Obliging

• Avoiding

• Compromising