General Mortgage - Other Queries

What does BSQ stand for?

• Borrower Security Questionnaire

• Bank Statement Questionaire

• Building Society Questionnaire

• Building Standards Questionnaire

How much do we charge for completion of the BSQ?

• £30

• £35

• £40

• £45

If a lender asks for out permission to register a second charge, we neither give or deny this

• True

• False

What does a letter of no further interest relate to?

• Savings held in cash

• Properties held in a Ltd. company

• Endowment policy

• Savings held in bonds

Which of these do we not need to send to customer delivery to have the letter of no further interest produced?

• Name

• Address of policy provider

• Policy Number

• Amount held in policy

Where do customers send evidence of work carried out following a retention?

• [e-mail]

• [e-mail]

• [e-mail]

How long do customers have to carry out any retention work?

• 6 months

• 12 months

• 18 months

• No limit

How long will it take MSC to respond to a retention extension request?

• 2 days

• 4 days

• 5 days

• 10 days

• 15 days

How can solicitors get answers to change to security property questions?

• Webchat

• Secure message

• Over the phone

• Email

How do customers pay for the leasehold charge when we have covered this initially?

• We take the hit and don't charge the customer

• Invoice sent via post

• Bailiffs go round to seize goods

• Added to mortgage balance