Porter : Good Morning, welcome to EdOTEL Borcess 2. May I assist you ?

Guest : Yes, I want to check in please

Porter : May I know your name please ?

Guest : Yes, My name is Jessie

Porter : Do you have any luggage, miss ?

Guest : Yes, I have the one suit case please

Porter : May I bring your luggage, Ms. Jessie ?

Guest : Yes, please

Porter : Thank you

Guest : You’ re welcome

Porter : The reception is this way, please follow me

Guest : Alright

The reservation is under...

• Ms Jessica

• Jessie, Ms

• Jessie, Mrs

• Jessica, Mrs

Porter : Good Morning, welcome to EdOTEL Borcess 2. May I assist you ?

Guest : Yes, I want to check in please

Porter : May I know your name please ?

Guest : Yes, My name is Jessie

Porter : Do you have any luggage, miss ?

Guest : Yes, I have the one suit case please

Porter : May I bring your luggage, Ms. Jessie ?

Guest : Yes, please

Porter : Thank you

Guest : You’ re welcome

Porter : The reception is this way, please follow me

Guest : Alright

How many luggage does the guest bring?

• One suitcase and one travelling bag

• Only one travelling bag

• Only one suitcase

• One shopping bag

Porter : Ms Jessie, this is our reception. Please registration here

Guest : Alright, thank you

Porter : You’ re welcome, Ms Jessie. and I will waiting you to the Bell desk

Guest : Okuest : Yes, I am ready

Porter : Alright Ms. Jessie, may I borrow your room key please ?

Guest : Yes, please

Porter : Thank you

Guest : You’ re welcome

Porter : Wait a moment please, I will take your luggage

Guest : Alright

Porter : Thanks for waiting Ms Jassie, the room this way and follow me

Guest : Alright

What does the porter say when asking for room key?

• Can i help you with your luggage?

• May i borrow your luggage, ms jessie?

• May i borrow your room key?

• May I get your room key, sir?

Porter : Ms Jessie, this is our reception. Please registration here

Guest : Alright, thank you

Porter : You’ re welcome, Ms Jessie. and I will waiting you to the Bell desk

Guest : Okuest : Yes, I am ready

Porter : Alright Ms. Jessie, may I borrow your room key please ?

Guest : Yes, please

Porter : Thank you

Guest : You’ re welcome

Porter : Wait a moment please, I will take your luggage

Guest : Alright

Porter : Thanks for waiting Ms Jassie, the room this way and follow me

Guest : Alright

To ask for room key, you can also say....

• Can i help you with your luggage?

• May i borrow your luggage, ms jessie?

• May i borrow your room key?

• May I get your room key, sir?

Porter : How are you Ms. Jessie ?

Guest : Yes, I am fine. How about you ?

Porter : I am fine thank you. So where are you from ?

Guest : I am from Malaysia

Porter : great, i hope you had a pleasant trip to here..

The dialogue above called...

• Small talk

• Deep talk

• Curiosity talk

• Argument

Porter : May I explain about our hotel facilities ?

Guest : Yes, please

Porter : in our hotel, we have two restaurant there are Mentari restaurant and Moonlight restaurant, spa and body treatment, free Wi fi, swimming pool and sport service

Guest : Alright

Porter : Any question miss ?

Guest : No thank you

Porter : Excuse me Ms. Jessie, this is your room. Your room number is 204

Guest : Alright

Porter : Please, wait the moment I will check it first

Guest : Alright, thank you

How many facilities are mentioned above?

• There are 2 restaurant and spa

• There are 6 facilities

• Only 2 restaurants

• 5 main hotel facilities

Porter : May I explain about our hotel facilities ?

Guest : Yes, please

Porter : in our hotel, we have two restaurant there are Mentari restaurant and Moonlight restaurant, spa and body treatment, free Wi fi, swimming pool and sport service

Guest : Alright

Porter : Any question miss ?

Guest : No thank you

Porter : Excuse me Ms. Jessie, this is your room. Your room number is 204

Guest : Alright

Porter : Please, wait the moment I will check it first

Guest : Alright, thank you

Does the hotel have a pool?

• No it doesn't

• Yes it have

• Yes it does

• Sure it has

Porter : May I explain about our hotel facilities ?

Guest : Yes, please

Porter : in our hotel, we have two restaurant there are Mentari restaurant and Moonlight restaurant, spa and body treatment, free Wi fi, swimming pool and sport service

Guest : Alright

Porter : Any question miss ?

Guest : No thank you

Porter : Excuse me Ms. Jessie, this is your room. Your room number is 204

Guest : Alright

Porter : Please, wait the moment I will check it first

Guest : Alright, thank you

How do say the room number?

• Two zero four

• Two hundreds four

• Second zero four

• Second zero fourth

The pool will be available at 6.30 am.

How do you say 6.30 am ?

• A half past 6 in the morning

• A half past six in the afternoon

• Six thirty in the afternoon

• Six thirteen in the morning

Porter: Ms Jessie your room number is 204 it is on ....... Floor

• The 2nd

• The 2rd

• The 2

• The 12nd