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ELE quiz

Authored by Raenee Salipande

English

Professional Development

Used 1+ times

ELE quiz
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

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Big orders with complete add-ons can be flagged as Possible Fraud.

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2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

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Remove phone no. if the same,

send SMS to customer

call and/or email/send SMS to customer

email/send SMS to customer

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

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It is okay to put the obituary link in SI

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4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

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What action will you take if the customer and recipient's name are the same?

Task to Verify Legit Order

Leave it that way

Task to Call Customer URGNT

GTG

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

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On what website it was placed if the order number starts at # 17

Bolt

sunnyflowerdelivery.com

blossomflowerdelivery.com

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

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Manually roll/move the delivery date if the occasion is?

Birthday

Anniversary

Sympathy

Funeral

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

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Remove customer's information like their phone no. and/or email address.

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