Counter Station

Starts when the quest reaches the counter and ends when the guest receives all the items ordered. it indicates the total time the guest and cashier transact business.

• TAT

• FST

• DST

• DTAM

Conducts guest relations through correct order taking, correct punching of products in the POS and, efficient receiving of guest's payment.

• cashier

• assembler

• dispatcher

• OOT (outside order taker)

Fulfills orders through correct assembly of items and proper issuance of condiments and utensils and completes the customer journey thought proper dispatching of order?

• CASHIER

• DISPATCHER

• OOT

• ASSEMBLER

Manages the line through correct taking of guest's order while on queue.

• CASHIER

• OOT

• ASSEMBLER

• DISPATCHER

_______ ______ are given to dine in SC/PWD and pregnant guests as the crew's reference for serving their order.

_______ are given to guest to serve as their reference when to claim their orders.

• pending number

• buzzers(Retekes)

• OS pad

• Receipt

If needed, completes the customer journey through proper dispatching of orders.

• Cashier

• Assembler

• Party Host

• Dispatcher

What is key step # 5 ?

• Punch order

• Present the order

• Received payment and give change, if any

• Assemble the order

it is recommended that there be 1 cashier and 1 assembler per line of guests. A dispatcher may be added, if necessary to manage complete orders.

• Standard Dual Point

• Modified Dual point

• Dual point

• Maximize dual point

what is key step # 2?

• Punch the order

• take the order, do suggestive selling, call out the order

• smile and greet the customer

• present the order