Relationships Self Discovery Final Exam Review

The assistance and advice provided by a company to those people who buy or use its products or services

• Communication

• Networking

• Customer Satisfaction

• Customer Service

Interact with other people to exchange information and develop contacts, especially to furthers ones career.

• Collaborating

• Networking

• Teamwork

• Negotiating

Body Language is the person's posture, facial expressions, guestures and way of moving during communication.

• True

• False

I Message is to de-escalate, not accusing or belittling, and take responsibility for one's own feelings.

• True

• False

Negotiation to resolve differences conducted by an impartial party is known as Compromise.

• True

• False

Answer explanation

The correct answer is Mediation - compromise is when the two parties come to an agreement without an outside force.

Confidentiality is the state of keeping private.

• True

• False

Conflict Resolution is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict and retribution.

• True

• False

Criticism that is a feedback tool that offers specific, actionable recommendations for change and improvement.

Answer explanation

The correct answer is Constructive criticism.

A situation in which the parties to a conflict each desire to satisfy the concerns of all parties.

Peer Pressure is acceptance towards others regardless of personal bias.

• False

• True

Answer explanation

Peer Pressure is influence from members of your own group.