Quality Management and Processes

What is quality control?

• A method used to increase the cost of a product or service.

• A technique used to decrease customer satisfaction.

• A process used to randomly select products for sale.

• A process used to ensure that a product or service meets certain standards and requirements.

What are the key steps in the process improvement cycle?

• identify, analyze, develop, monitor, enhance

• analyze, identify, develop, monitor, improve

• develop, identify, analyze, monitor, improve

• identify, analyze, develop, monitor, improve

What is Six Sigma and how does it improve quality?

• Six Sigma is a project management tool used to improve the quality of processes by increasing the number of steps involved.

• Six Sigma is a marketing strategy used to improve the quality of products by increasing their price.

• Six Sigma is a methodology used to improve the quality of processes by reducing defects and variations.

• Six Sigma is a software used to improve the quality of processes by reducing defects and variations.

What is the difference between quality assurance and quality control?

• Quality assurance and quality control are the same thing.

• Quality assurance is only concerned with identifying defects.

• Quality assurance focuses on preventing defects, while quality control focuses on identifying and fixing defects.

• Quality control is only concerned with preventing defects.

What are some common quality control tools used in manufacturing?

• control charts, Pareto charts, fishbone diagrams, scatter diagrams, histograms, and flowcharts

• control plans, process maps, failure mode and effects analysis

• checklists, inspection sheets, defect maps

• bar charts, line charts, pie charts

What is the purpose of quality control charts?

• The purpose of quality control charts is to track the quantity of a process or product over time.

• The purpose of quality control charts is to analyze the financial performance of a process or product.

• The purpose of quality control charts is to predict future trends of a process or product.

• The purpose of quality control charts is to monitor and control the quality of a process or product over time.

What are the benefits of implementing a quality management system?

• Decreased customer satisfaction, decreased efficiency and productivity, worse decision-making based on data and facts, increased risk management, and non-compliance with regulatory requirements.

• No benefits at all.

• Increased customer dissatisfaction, decreased efficiency and productivity, worse decision-making based on data and facts, increased risk management, and non-compliance with regulatory requirements.

• Improved customer satisfaction, increased efficiency and productivity, better decision-making based on data and facts, enhanced risk management, and compliance with regulatory requirements.

What are the main components of a Six Sigma project?

• Plan, Execute, Monitor, Adjust (PEMA)

• Design, Test, Implement, Evaluate (DTIE)

• Identify, Plan, Execute, Evaluate (IPEE)

• Define, Measure, Analyze, Improve, and Control (DMAIC)

What is the role of statistical analysis in quality control?

• Statistical analysis has no role in quality control.

• Statistical analysis is only used for data collection in quality control.

• Statistical analysis is only used for reporting in quality control.

• Statistical analysis helps in monitoring and controlling the quality of products or processes.

What are the key principles of total quality management?

• customer satisfaction, continuous decline, lack of employee empowerment, ad-hoc decision making

• customer focus, continuous improvement, employee involvement, process approach, and data-driven decision making

• productivity over quality, lack of employee involvement, reactive approach, intuition-based decision making

• cost reduction, short-term focus, top-down management, subjective decision making