The customer call - B1 English

Proof that a delivery has been made is called...

• payment terms

• an invoice

• delivery confirmation

• an extension

A legal document which shows how much a customer needs to pay is called...

• invoice
• bill
• receipt
• voucher

The conditions of when a customer should pay for goods or services is called...

• payment conditions
• payment terms
• payment requirements
• payment regulations

When more time is granted to complete something, it is called...

• an extension
• a delay
• a rescheduling
• a postponement

The money that goes in and out of a company is called...

• income
• profit
• revenue
• cash flow

An official or organisational rule is called...

• regulation
• procedure
• guideline
• norm

When someting doesn't follow the usual rule, it is called...

• an anomaly

• an abnormality

• a deviation

• an exception

Verb that means that you are grateful for something that they have done.

• appreciate
• apologize
• gratify

• ignore

Andrea is...

• the customer.

• the supplier.

The name of the supplier is...

• Junli

• Junko

• Junye

• Junse