What does the organization need to determine and select for improvement?

• Opportunities for improvement

• Customer requirements

• Undesired effects

• Performance of the quality management system

What are examples of improvement according to the ISO 9001:2015(E)?

• Correction, corrective action, and continual improvement

• Breakthrough change, innovation, and re-organization

• Both A and B

• None of the above

What should the organization do when a nonconformity occurs?

• Take action to control and correct it

• Deal with the consequences

• Evaluate the need for action to eliminate the cause(s) of the nonconformity

• All of the above

What should the organization do after implementing corrective action?

• Review the effectiveness of any corrective action taken

• Update risks and opportunities determined during planning

• Make changes to the quality management system

• All of the above

What should the organization retain as evidence of nonconformities and corrective actions?

• Nature of the nonconformities and any subsequent actions taken

• Results of any corrective action

• Both A and B

• None of the above

What should the organization continually improve according to ISO 9001:2015(E)?

• Suitability, adequacy, and effectiveness of the quality management system

• Customer satisfaction

• Both A and B

• None of the above

What should the organization consider to determine needs or opportunities for continual improvement?

• Results of analysis and evaluation

• Outputs from management review

• Both A and B

• None of the above

What is the term used in ISO 9001:2015(E) for 'products'?

• Products and services

• Output categories

• Hardware, services, software, and processed materials

• All of the above

What is the term used in ISO 9001:2015(E) for 'exclusions'?

• Not used

• Applicability

• Management representative

• None of the above

What is the term used in ISO 9001:2015(E) for 'management representative'?

• Not used

• Similar responsibilities and authorities are assigned

• Single management representative

• None of the above