SBUX Dept Meeting Dec 2023

What is a TVOSE?

What is SCCF?

Which of the following is NOT a Starbucks Value?

• Creating a culture of warmth and belonging, where everyone is welcome.

• Acting with courage, challenging the status quo and finding new ways to grow our company and each other.

• To inspire and nuture the human spirit — one person, one cup and one neighborhood at a time.

• Being present, connecting with transparency, dignity and respect.

• Delivering our very best in all we do, holding ourselves accountable for results.

Which of the following is a part of the White Lodging Way Associate Pledge?

• I follow the 10/5 rule and use the guest's name whenever possible.

• I observe and listen for guest cues and respond without being asked.

• I protect and maximize the value of every asset.

• I will create a company that lasts forever.

Which of the following is our Associate Promise?

• To protect and maximize the value of every asset.

• To be the cleanest, friendliest, and most experiential hospitality choice.

• To create an environment that allows you to be your best self and grow through ongoing training, development, and mentorship.

• To treat the hotel like I would my home, and I treat my fellow associates as guests.

Which of the following is a White Lodging value?

• We are strategic

• We live genuine care

• We embrance growth

• We are ethical

• We pursue excellence relentlessly

What is our current incentive in Starbucks?

• $10 per 5-star name mention review

• $10 per $5 upsell

• $5 per 5-star name mention review

• $10 per $10 upsell

Which of the following do NOT go with the classic oatmeal?

• Brown Sugar

• Dried Fruit&Nut Medley

• Agave

• Dried Blueberries

What is the shelf life of Frappuccino Roast?

• 8 Hours

• 24 Hours

• 48 Hours

• 12 Hours

Give suggestions on how YOU think our Starbucks as a team can improve our Customer Experience score.

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