Kuis Pelayanan Prima
Authored by TUGAS SMK
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10th Grade
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10 questions
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1.
MULTIPLE CHOICE QUESTION
3 mins • 10 pts
1. Pelayanan yang menggunakan standar kualitas sangat baik dengan tujuan memuaskan dan memenuhi harapan pelanggan disebut...
2.
MULTIPLE CHOICE QUESTION
3 mins • 10 pts
2. Segala bentuk kegiatan pelayanan yang dilaksanakan dan dipertanggung jawabkan oleh instansi pemerintah untuk memenuhi kebutuhan dan kepetingan masyarakat umum serta untuk melaksanakan ketentuan peraturan perundang - undangan yang berlaku. Merupakan makna dari …
3.
MULTIPLE CHOICE QUESTION
3 mins • 10 pts
3. Nama lain dari pelayanan prima adalah...
4.
MULTIPLE CHOICE QUESTION
3 mins • 10 pts
4. Setiap bertemu dengan pelanggan maka kita harus menerapkan sikap 3S, yakni …..
5.
MULTIPLE CHOICE QUESTION
3 mins • 10 pts
5. Berikut ini yang bukan merupakan alasan kita melayani pelanggan adalah...
6.
MULTIPLE CHOICE QUESTION
3 mins • 10 pts
6. Gedung, mesin, fasilitas dan karyawan termasuk dalam prinsip pelayanan publik...
7.
MULTIPLE CHOICE QUESTION
3 mins • 10 pts
7. Kemampuan memberikan pelayanan sesuai janji yang ditawarkan disebut prinsip pelayanan publik...
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