Workplace Communication Quiz PART 1

Which of the following is NOT true about workplace communication?

• Improves productivity

• Increases employee job satisfaction

• Improves product quality

• Has a positive effect on absenteeism

Tags

CCSS.RI.11-12.7

CCSS.RI.9-10.7

CCSS.RL.11-12.7

CCSS.RL.8.7

CCSS.RL.9-10.7

Which of the following makes written communication effective?

• Using complex and hard to understand sentences

• Using long and rambling sentences

• Using slang

• Using correct spelling, grammar and tone

According to the segment, which type of communication allows messages to be sent to many people at the same time?

• Mail

• Phone

• Electronic mail

• Telegraph

Tags

CCSS.RI.11-12.8

CCSS.RI.8.7

CCSS.RI.9-10.7

CCSS.RL.11-12.8

CCSS.RL.9-10.7

Which of the following is NOT a form of non-verbal communication?

• Paralanguage

• Facial behavior

• Rhetoric

• Eye behavior

Tags

CCSS.RL.2.6

CCSS.RL.8.3

Which of the following is NOT involved in accepting constructive feedback?

• Listening attentively

• Avoiding eye contact to close communication

• Offering explanations if necessary

• Seeking ways to improve work based on suggestions made

Tags

CCSS.RL.5.6

What percentage of consumers end a relationship with a business due to poor service?

• 53 percent

• 61 percent

• 78 percent

• 89 percent

Tags

CCSS.6.RP.A.3C

How much revenue is lost annually due to poor encounters with sales associates?

• $12 billion

• $38 billion

• $67 billion

• $84 billion

Which of the following is a sign of good communication with customers?

• Responding promptly to the customer's individual needs

• Leaving the customer waiting for a long time

• Being overly attentive

• Having a negative attitude

Tags

CCSS.RI.11-12.7

CCSS.RI.8.7

CCSS.RI.9-10.7

CCSS.RL.11-12.7

CCSS.RL.9-10.7

Which of the following is NOT a barrier to effective communication?

• A room which is too noisy

• A salesperson who has good listening skills

• A customer who speaks a foreign language

• A customer representative who avoids eye contact with the customer

Tags

CCSS.RI.11-12.4

CCSS.RI.7.4

CCSS.RI.8.4

CCSS.RI.9-10.4

CCSS.RI.9-10.4

Which of the following is an appropriate nonverbal behavior with a customer?

• Crossing arms

• Touching the customer on his or her shoulder

• Looking at other people while talking to the customer

• Dressing properly with clothes in good condition

Tags

CCSS.RI.11-12.7

CCSS.RI.8.7

CCSS.RI.9-10.7

CCSS.RL.11-12.7

CCSS.RL.9-10.7