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Workplace Communication Quiz PART 1

Authored by Orlando Monsivais

English

9th - 12th Grade

10 Questions

CCSS covered

Used 7+ times

Workplace Communication Quiz PART 1
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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT true about workplace communication?

Improves productivity

Increases employee job satisfaction

Improves product quality

Has a positive effect on absenteeism

Tags

CCSS.RI.9-10.7

CCSS.RL.9-10.7

CCSS.RI.11-12.7

CCSS.RI.8.7

CCSS.RL.11-12.7

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following makes written communication effective?

Using complex and hard to understand sentences

Using long and rambling sentences

Using slang

Using correct spelling, grammar and tone

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

According to the segment, which type of communication allows messages to be sent to many people at the same time?

Mail

Phone

Electronic mail

Telegraph

Tags

CCSS.RI.9-10.7

CCSS.RL.9-10.7

CCSS.RI.8.7

CCSS.RI.11-12.8

CCSS.RL.11-12.8

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT a form of non-verbal communication?

Paralanguage

Facial behavior

Rhetoric

Eye behavior

Tags

CCSS.RL.2.6

CCSS.RL.8.3

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT involved in accepting constructive feedback?

Listening attentively

Avoiding eye contact to close communication

Offering explanations if necessary

Seeking ways to improve work based on suggestions made

Tags

CCSS.RL.5.6

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What percentage of consumers end a relationship with a business due to poor service?

53 percent

61 percent

78 percent

89 percent

Tags

CCSS.6.RP.A.3C

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How much revenue is lost annually due to poor encounters with sales associates?

$12 billion

$38 billion

$67 billion

$84 billion

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