Lodging review part 1

1. Hotels, resorts, and vacation rentals fall under which hospitality-related business category?

• 1. Attractions

• 1. Food and beverage

• 1. Accommodations

• 1. Transportation

1. The key role of a CVB (Convention Visitors Bureau) is to:

• 1. develop economic growth by attracting visitors through the marketing of local attractions and

     services.

•  provide travelers with hotel and restaurant discounts.

• develop safety regulations for hospitality-related businesses.

• promote diversity awareness and inclusion opportunities to local businesses.

1. What type of hotel typically attracts guests who enjoy gaming and live entertainment?

• 1. all-suite

• 1. airport

• 1. casino

•  conference center

1. The R.A.V.E. principle is closely associated with which one of the following?

• diversity

• commercial hotels

• discipline
  

• guest safety

Which of the following is classified as a soft skill?

• operating maintenance equipment
  
  

• a positive attitude
  

• knowing your property's emergency evacuation procedures

• operating a cash register

Which of the following is an example of an executive level hospitality position?

• guestroom attendant
  

• general manager
  

• front desk manager

• restaurant server

7. The document that summarizes an individual's qualifications, work experience, and education is called a __________.

• 1. résumé

•  job description

• 1. job specification

• 1.  portfolio

7. At what stage in the guest cycle does the guest select a hotel?

• 7. Departure

• 7. Pre-arrival

• 7. Arrival
     

• Occupancy

7. Performance standards are used to:

• 1. allow guests an opportunity to provide feedback regarding the quality of their stay.

• 1. measure how well a person does his or her job.

• 1. predict how long a guest is likely to stay.

• determine the quality of stay for each guest.

7. After listening to a customer complaint, an employee should:

• 1. apologize for the inconvenience or frustration experienced by the guest.

• have a supervisor handle the problem.

• 1. admit fault for the problem.

• promise the guest they can have whatever will make them happy.