Counter Station Exam

In handling Customer complaints, the action steps recommended are Listen actively, Think and Act/Answer.

• True
• False

Jollibee Kids Club is open to all children who are 13 years old and below.

• True
• False

The Counter Manager should refund cancelled POS transactions ________.

• After 15 minutes
• Within 1 hour
• Within the hour
• After 10 transactions

Present the ordered products by moving the tray towards the customer.

• True
• False

Jollibee's brand of Personalized Service is characterized by Urgency and __

• Hospitality
• Slow Moving
• None of the choices

The standard Food Serving Time for Pending Orders is (a)   or less.

Outside order taker should start taking orders from the first person in line, moving in a zigzag manner going to the end of the line.

• True
• False

__ starts when the customer leaves the counter with pending orders until all items in the order are completely served to the customer.

• POS-Turn Around Time
• Food Serving Time for Pending Orders
• Attending Time
• Queueing Time

What does POS stand for?

• Products Order and Selling
• Point of Sale
• Place of Selling
• Punch of Sale

This is a type of food service that accommodates everyday motorists, allowing them to order and pick-up our products without having to leave their vehicles.

• Jollibee Express Delivery
• Jollibee Big Order Service
• 2nd Transaction Count
• Jollibee Drive Thru