Counter Station Exam

In handling Customer complaints, the action steps recommended are Listen actively, Think and Act/Answer.

• True
• False

Jollibee Kids Club is open to all children who are 13 years old and below.

• True
• False

The Counter Manager should refund cancelled POS transactions ________.

• After 15 minutes
• Within 1 hour
• Within the hour
• After 10 transactions

Present the ordered products by moving the tray towards the customer.

• True
• False

Jollibee's brand of Personalized Service is characterized by Urgency and __

• Hospitality
• Slow Moving
• None of the choices

The standard Food Serving Time for Pending Orders is __ or less.

Outside order taker should start taking orders from the first person in line, moving in a zigzag manner going to the end of the line.

• True
• False

__ starts when the customer leaves the counter with pending orders until all items in the order are completely served to the customer.

• POS-Turn Around Time
• Food Serving Time for Pending Orders
• Attending Time
• Queueing Time

What does POS stand for?

• Products Order and Selling
• Point of Sale
• Place of Selling
• Punch of Sale

This is a type of food service that accommodates everyday motorists, allowing them to order and pick-up our products without having to leave their vehicles.

• Jollibee Express Delivery
• Jollibee Big Order Service
• 2nd Transaction Count
• Jollibee Drive Thru