Program Review
Authored by Irene Wu
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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
DRIVING CHANGE
Those who are more vocal in their resistance to change may be the ones who care the most
about the effects of the change on themselves and their team
True
False
2.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
DRIVING CHANGE
There are 4 phases of the continuum of change. Which is not in the continuum?
Resisting
Observing
Hiding
Embracing
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
DRIVING CHANGE
Which of the following is not a reaction that typifies embracing change?
Anticipates the benefits of the change.
Tries to find new ways to make the change work.
Complies with the change.
Views the change as positive.
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
DRIVING CHANGE
Change can elicit a wide range of personal needs and emotions. What interaction skills are
can help meet people’s personal needs?
Key Principles (Esteem, Empathy, Involvement, Share, Support)
Interaction Guideline (Open, Clarify, Develop, Agree, Close)
Giving Feedback
Selling the Vision
5.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
STRATEGIES FOR INFLUENCING OTHERS
Which of the following probably indicates that a person supports your opportunity?
Recognizes both potential drawbacks and benefits.
Uses forward-looking words when discussing the opportunity.
Is silent when the opportunity is discussed.
Usually responds well to your ideas.
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
STRATEGIES FOR INFLUENCING OTHERS
Which one is NOT one of the 7 Influencing Strategies?
Advocate Benefits
Collect Evidence
Plan Small Wins
Threat and intimidate
7.
MULTIPLE CHOICE QUESTION
30 sec • 7 pts
STRATEGIES FOR INFLUENCING OTHERS
If you arranged for a stakeholder to accompany you on a customer site visit to observe the
value of implementing your idea, which strategy would you be using?
Encourage Experiences
Advocate Benefits
Enlist Third-Party Involvement
Plan Small Wins
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