Program Review

DRIVING CHANGE

Those who are more vocal in their resistance to change may be the ones who care the most

about the effects of the change on themselves and their team

• True

• False

DRIVING CHANGE

There are 4 phases of the continuum of change. Which is not in the continuum?

• Resisting

• Observing

• Hiding

• Embracing

DRIVING CHANGE

Which of the following is not a reaction that typifies embracing change?

• Anticipates the benefits of the change.

• Tries to find new ways to make the change work.

• Complies with the change.

• Views the change as positive.

DRIVING CHANGE

Change can elicit a wide range of personal needs and emotions. What interaction skills are

can help meet people’s personal needs?

• Key Principles (Esteem, Empathy, Involvement, Share, Support)

• Interaction Guideline (Open, Clarify, Develop, Agree, Close)

• Giving Feedback

• Selling the Vision

STRATEGIES FOR INFLUENCING OTHERS

Which of the following probably indicates that a person supports your opportunity?

• Recognizes both potential drawbacks and benefits.

• Uses forward-looking words when discussing the opportunity.

• Is silent when the opportunity is discussed.

• Usually responds well to your ideas.

STRATEGIES FOR INFLUENCING OTHERS

Which one is NOT one of the 7 Influencing Strategies?

• Advocate Benefits

• Collect Evidence

• Plan Small Wins

• Threat and intimidate

STRATEGIES FOR INFLUENCING OTHERS

If you arranged for a stakeholder to accompany you on a customer site visit to observe the

value of implementing your idea, which strategy would you be using?

• Encourage Experiences

• Advocate Benefits

• Enlist Third-Party Involvement

• Plan Small Wins

COACHING: MOVING PEOPLE FORWARD

What is NOT the quality of a good coach?

• Create a relationship built on trust

• Help team members to solve the problems

• Energize the person to achieve a goal.

COACHING: MOVING PEOPLE FORWARD

If you say to your employee “Great Job! You are a genius!”, what kind of mindset you are likely to reinforce?

• Growth Mindset

• Fixed Mindset

COACHING: MOVING PEOPLE FORWARD

ACE is a quick way of remembering what to do in any

coaching moment. What does ACE stand for?

• Acquire, Connect, Encourage

• Assess, Control, Energize

• Ask, Connect, Energize