1.12. Recepcijsko

1.12. Recepcijsko

12th Grade

18 Qs

quiz-placeholder

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1.12. Recepcijsko

1.12. Recepcijsko

Assessment

Quiz

Education

12th Grade

Practice Problem

Easy

Created by

Jakov Zanki

Used 6+ times

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18 questions

Show all answers

1.

OPEN ENDED QUESTION

3 mins • 1 pt

Rad s gostima uključuje tri elementa:

Evaluate responses using AI:

OFF

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Jedna od glavnih potreba klijenata ugostiteljsko-turističkih objekata jest potreba za informacijama.

DA

NE

3.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Gosti/kupci danas do potrebnih informacija dolaze ________. Na koji način,gdje?

4.

OPEN ENDED QUESTION

3 mins • 1 pt

Da bi novi zaposlenik u fitnes centru došao do potrebnih informacija, što mora napraviti??

Evaluate responses using AI:

OFF

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Glavna podjela gostiju:

Ljute, Sudržane, Sretne

Zadovoljne i nezadovoljne

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Nezadovoljni gosti smatraju da centar pruža sve potrebne aktivnosti i sadržaje koji oni žele. Misle da je naša usluga odlična i ponovno se vraćaju u centar.

Točno

Netočno

7.

MULTIPLE SELECT QUESTION

1 min • 1 pt

Zlatna pravila brige za gosta:

Uvijek pridaj pažnju gostima - nedaj da čekaju

Osiguraj uvijek čiste prostore

Pobrini se da je osoblje uredno i ospobljeno za rad

Uvijek odobrit popust gostima

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